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We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws.
Bloomstays ltd is the data controller of the personal data that we collect from you. It is a company registered in England and Wales (registration number 12365871), whose registered office is at 19 Cherry garden road, Canterbury, Kent.
If you (either as an individual or as part of a group booking) are seeking to rent a property or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements.
If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us. This consent can be removed at any time simply by using the unsubscribe button on any of our email communications.
If you are letting or are seeking to let your property, we will usually collect your name, contact details, bank account details and information on your property required to optimise its marketing through our sites.
If you are, or work for, a supplier to Bloomstays ltd, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.
If you are, or work for, a business customer of Bloomstays ltd, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.
We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both your current booking or enquiry.
Given that we act as an agent between the hirer / enquirer and the owner / renter of the property, we will share your personal data with the owner / renter as required to either secure your holiday booking or answer your holiday enquiry. The owner/renter of the property may use this personal data to contact you for the purposes of facilitating your holiday booking.
Should you request that we pass on supplementary information that you wish to provide to the owner / renter then we will do so and will only hold that information on your behalf as part of your booking record.
If you provide feedback on a property, we may also share this with the owner / renter which may include disclosing your personal data.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. As such, we may contact you with details of our properties, services, offers and other marketing items which we believe will be of interest or potential benefit. We do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms. You can remove your consent at any time using the unsubscribe button on any of our email communications to you.
We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can market and let your property.
This storage and use of your personal data allows you to be contacted about both any current booking or enquiry, and also - providing you have not opted out of receiving marketing communications - allows us to update you with offers, opportunities and developments which could be both interesting and beneficial in the future. We do not believe that this storage and use will unduly prejudice your rights or freedoms.
Given that we act as an agent between the hirer / enquirer and the owner / renter of the property, we will only share the minimum amount of your personal data with the hirer / enquirer as required to either secure your holiday letting or answer any relevant holiday enquiry. Additionally, should you request that we pass on supplementary information that you wish to provide to the hirer / enquirer then we will do so and will only hold that information on your behalf as part of your letting record.
We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between Bloomstays ltd and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.
We collect, store and use your personal data for the following purposes:
Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.
The relevant circumstances are:
We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
We will disclose information under the following circumstances:
These third-parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.
In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.
All of our core cottage rental business systems store and process data within the European Economic Area (EEA). However, some of our internal management systems use international service providers who may carry our processing outside of the EEA. This processing is carried out in the USA and, if affected, your data is protected to the same standards required by UK legislation by use of the EU – US Privacy Shield Framework. If you would like more details on this, please contact us using firstname.lastname@example.org
Technologies such as cookies, beacons, tags and scripts are used by us and our affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the sites, tracking users’ movements around the sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal data we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption). Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
We retain information (including personal data) for the minimum reasonable time period to allow us to provide our services and will delete it after that time. The only exceptions are in cases where we need to keep limited personal data to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.
Should you require more detail about our retention timescales for a specific category of data or information please contact us at email@example.com
You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us at firstname.lastname@example.org at any time. You have the right to request that we:
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
We have a Data Protection Officer to assist with all queries regarding our processing of personal data who can be contacted via email@example.com
If you have any complaints, questions and suggestions about our sites or services, please contact us at firstname.lastname@example.org
In the EEA, you may also make a complaint to our supervisory body for data protection matters (the Information Commissioner's Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.