Booking Terms and Conditions For Bloomstays Ltd
Updated on 05.01.2026
Who are we?
We are Bloomstays Ltd (Agent), a registered company in England and Wales incorporated under company number 12365871. Our registered office is 19 Cherry Garden Road, Canterbury, Kent, England, CT2 8EL.
We act as booking agents for the Owner in the letting of their Property to you, the Lead Guest (“you/your”). The contractual relationship will be between you as the Lead Guest and the Owner.
Our Terms and Conditions
- DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
| Access Statement | a separate document that will be made available to you in accordance with clause 4.1. |
| Administrative Fee | a fee of £60 including VAT payable in accordance with clause 6. |
| Agent (we/our/us) | Bloomstays Ltd (Company No. 12365871) whose registered office is 19 Cherry Garden Road, Canterbury, Kent, England, CT2 8EL. |
| Arrival Date | the date (and time) on which your Booking will begin and the Property will be made available to you. |
| Balance Due Date | the date, as set out on the Website and confirmed within the Booking Confirmation, upon which the balance is due in accordance with clause 5.3. In circumstances where the Booking Confirmation is issued after the Balance Due Date, the balance is due upon submitting the Booking Reservation. |
| Booking | the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date. |
| Booking Confirmation | the written acceptance of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules etc. |
| Booking Deposit | 30% (unless otherwise confirmed by us in writing) of the total Booking Price, required from you when making the Booking Reservation to secure the Property. |
| Booking Party | those named individuals booked to occupy the Property along with the Lead Booker, as listed in the Booking Confirmation. |
| Booking Price | the total price as charged to you for the Booking, including the Booking Deposit, and any additional charges as set out on the Website or otherwise notified to you when making a Booking. |
| Booking Reservation | your request to book a Property via online booking form available through the Website. |
| Business Day | 09:00 to 17:00 on a day other than a Sunday or public holiday in England. |
| Contact Details | the details found on our Website under “Contact Us”. |
| Damage Waiver | amount charged as part of the Booking Price that provides cover for damage, breakage and any extra cleaning that is required, up to a nominal amount as confirmed by us in the Booking Confirmation. |
| Departure Date | the date (and time) on which your Booking will end, and you must vacate the Property. |
| Electric Vehicle Policy | at Appendix 1. |
| Events Outside of the Parties’ Control | as defined in clause 19. |
| House Rules | specific restrictions applicable to a Property as detailed on the Website and within the Booking Confirmation. |
| Lead Guest | the individual who makes the Booking Reservation, who will attend and make use of the Property (subject to the Booking Confirmation) with their Booking Party). |
| Owner | the registered owner or owners of the Property provided for holiday letting purposes. |
| Owner’s Representatives | representatives of the Owner including but not limited to housekeepers, caretakers and contractors who may visit the Property from time to time on the Owner’s or Agent’s instruction. |
| Permitted Pets | any pet attending the Property (other than assistance animals) for which you have obtained our express permission as confirmed in the Booking Confirmation. |
| Privacy Policy | a separate document made available on our Website or in hard copy on request. |
| Property | the property provided for holiday letting purposes, details of which have been made available on the Website. |
| PropertyDescription | the description of the Property made available on the Website. |
| Terms | the terms and conditions on which your Booking is supplied to you, being this agreement and any other documentation referred to in it. |
| Security Deposit | where applicable, a refundable (subject to clause 14.4 of these Terms and Conditions) security deposit, as detailed in the booking confirmation, will be taken prior to your Arrival Date and held throughout the duration of the Booking in case damage is caused to the Property. |
| Website | https://bloomstays.com/ or such other website used by us from time to time. |
1.2 When we use the words “writing” or “written” in these Terms, this will include email but does not include fax or any messaging service or platform.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1.4 If any of these Terms conflict with any term contained within the Booking Reservation, the Booking Confirmation, or the House Rules, these Terms will take priority.
ABOUT THESE TERMS AND THE CONTRACT
2.The owner’s contract with you
2.1 These are the Terms on which we provide the Booking, and the Owner supplies the Property to you for the duration of your Booking.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Booking Reservation are complete and accurate, before you submit the Booking Reservation.
2.3 These Terms will become binding once we issue you with the Booking Confirmation as set out in clause 2.4 In making the Booking Reservation you understand and accept that we act as agent for and on behalf of the Owner to provide your Booking. We do not hold any ownership in the properties listed on our Website, including the Property, but act as an agent for the Owner of the Property.
2.5 Once your Booking has been confirmed in accordance with clause 5.1, the Owner agrees to provide your Booking in accordance with these Terms and your contract for the Booking will be with the Owner, with us acting as agents in accordance with these Terms.
2.6 The Property is provided for holiday letting purpose only for the specified period as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and the Owner, and you will not be entitled to any:
2.6.1 new tenancy;
2.6.2 the right to sub-let the Property in part or in whole;
2.6.3 assured short hold or tenancy; or
2.6.4 any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.
3. Changes to these terms and conditions
3.1 We may revise these Terms from time to time if required due to changes in the law or regulatory requirements or if business needs dictate it.
3.2 If we have to revise these Terms under clause 3.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than 14 days before the date of the change.
3.3 You can choose to cancel the contract if you do not accept these changes and will be refunded any monies paid to date in full.
MAKING A BOOKING, PAYMENT AND CANCELLATION
4. Confirmation of your Booking
4.1 Please take reasonable steps to ensure that the Property is suitable for your needs before submitting a Booking Reservation. If you have specific access requirements, please contact us using the Contact Details and we can discuss the suitability of the Property and provide an Access Statement for the Property before you submit a Booking Reservation.
4.2 The maximum number of people who can stay in the Property will be notified to you on the Website. If you exceed the maximum occupancy, we reserve the right to ask you to leave the Property and/or pay a fee.
4.3 In making a Booking Reservation you confirm that you are over the age of 18.
4.4 When you submit a Booking Reservation, you will receive an email summary of your Booking Reservation. This does not mean we have accepted your Booking.
4.5 If the Property is not available for your requested dates for any reason, we will inform you of this in writing and we will not process the Booking and no contract will be formed under these Terms.
4.6 A Damage Waiver is included within the Booking Price (as further explained in clause 14.3). If you do not wish to pay the Damage Waiver, please contact us via the Contact Details within 7 days of receiving the Booking Confirmation. If you opt out of paying the Damage Waiver, a Security Deposit will be payable in accordance with clause 14.4.
4.7 We will confirm acceptance of your Booking by issuing a Booking Confirmation. We will not issue the Booking Confirmation until we have received payment of the Booking Deposit (or full payment of the Booking Price if applicable). Please review the Booking Confirmation carefully.
4.8 We, or the Owner, reserve the right to refuse Bookings that we and/or the Owner no longer wish to take within seven days after issuing the Booking Confirmation. Any Bookings that are refused within this time will be refunded any monies paid to date in full.
5. Prices and Payments
5.1 Your Booking is not confirmed, and no contract exists, until the Booking Deposit (or full Booking Price if applicable in accordance with clause 5.4) has been received by us and a Booking Confirmation has been issued. The Booking is subject to these Terms.
5.2 We will provisionally reserve the requested Booking dates for a maximum of 48 hours for payment of the Booking Deposit to be received, after which time we reserve the right to cancel the Booking Reservation due to non-payment and release the dates for booking again. If your Arrival Date is within less than 7 days of making a Booking Reservation, we are unable to reserve the requested Booking dates and payment of the Booking Deposit is required immediately.
5.3 Once you have paid the Booking Deposit, and received the Booking Confirmation, you will become liable for the Booking Price. The remaining balance must be paid by the Balance Due Date.
5.4 If the Arrival Date is within 10 weeks of us receiving the Booking Reservation, the Booking is for a duration of 29 nights or longer, or in other exceptional circumstances as confirmed by us, the full Booking Price is payable at the point of making the Booking Reservation.
5.5 If the total Booking Price remains unpaid by the Balance Due Date, we reserve the right to cancel the Booking. Our cancellation policy at clause 7 will apply.
5.6 Payment is accepted by bank transfer, debit card and credit card. There are no charges applicable for these payment methods. We are able to accommodate international bank transfers, however you will be responsible for any charges applicable to facilitate international bank transfers.
5.7 Chargeback policy:
5.7.1 This chargeback policy applies to payments made by you in accordance with your Booking.
5.7.2 Chargebacks occur when your payment card provider makes a demand to return monies on a transaction which you claim is fraudulent or otherwise in dispute.
5.7.3 We recognise that chargebacks can happen for a variety of valid reasons. However, if you make a payment-card payment in respect of a Booking, and you later dispute this legitimate charge by raising a chargeback without merit (as determined in our sole discretion), whether fraudulently or otherwise, then we may take steps to recover any charges resulting from such an unmerited chargeback from you directly.
5.7.4 Unmerited chargebacks include but are not limited to: disputing a charge made in accordance with the cancellation policy; disputing a charge made in respect of the Property and/or Booking in which you fail to make reasonable efforts to work with the Owner or us to resolve any issues; disputing a charge made in respect of a Booking which was modified by you in breach of these Terms; or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request.
5.7.5 We take a zero tolerance approach to chargeback fraud. Further, in the event of any unmerited chargeback request, we reserve the right to recover monies by any legitimate means available to us, including using a third-party debt collection agency or any other lawful means to recover funds successfully charged back to you in such circumstances.
6. Amending your booking
If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price. We reserve the right to charge an Administrative Fee for changes made to the Booking.
7. Your rights to cancel and our cancellation policy
7.1 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. An Administrative Fee will be charged if you cancel your Booking.
7.2 Your liability for the Booking Price is dependent on the Property and period of notice that you give us, set out below:
| Property size | Number of days before Arrival Date required to be eligible for a full refund. |
| Sleeps 1 – 4 people | 30 days |
| Sleeps 5 – 9 people | 90 days |
| Sleeps 10 – 15 people | 90 days |
| Sleeps 16+ people | 120 days |
Please note that Arrival Dates which fall within the below dates are excluded from the above cancellation policy and are non-refundable:
- 1st July – 31st August
- 20th December – 5th January
7.3 If you have paid in full, a partial refund of the Booking Price may be provided depending on when you notify us of the request to cancel. If you have only paid a Booking Deposit or the Booking Price in part, you may be required to make further payments to cover your liability set out in the above table. You will also be liable for the Administrative Fee.
7.4 We will confirm your cancellation with you in writing and notify you of any refund due to you, or payment due from you at that time.
7.5 If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property, we may be able to offer you a refund subject to any difference between the Booking Price and the re-let price, and excluding any additional charges which are non-refundable according to these Terms.
For example, where the Booking Price was £2,000 and you cancel 20 days before the Arrival Date, and we re-let the Property for £1,500, the refund will be £1,440, being the Booking Price less the difference in re-let Booking Price (£500) and the Administrative Fee (£60).
You will be liable for the Administrative Fee to cover our costs in refunding you and attempting to re-let the Property.
7.6 If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking, this will be regarded as a cancellation and will not be refundable.
7.7 Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 3 and you elect to cancel the Booking (except where we have been affected by an Event Outside of the Parties’ Control), you do not have to make any payment to us and we will refund any monies paid in full.
7.8 Any refunds will take up to 10 working days to be processed from the point of agreement.
7.9 We recommend taking out suitable travel insurance. Any travel insurance taken out with a third party travel insurer will create a contract between you and the third party travel insurer. The travel insurers terms and conditions will apply in addition to these Terms. For the avoidance of doubt, this includes any third party travel insurance available to purchase via the Website, which is provided by a third party and is separate from the Agent.
8. Our rights to cancel
8.1 We, or the Owner, may have to cancel a Booking before the Arrival Date due to an Event Outside of the Parties Control, unavailability of the Property, or the unavailability of key personnel or key materials without which we cannot provide the Booking. We will contact you promptly if this happens.
8.2 We will, if possible and as soon as we reasonably can, offer you:
8.2.1 alternative accommodation of a similar type, standard, location and price (if available)
8.2.2 different dates for the same Property; or
8.2.3 a full refund.
8.3 As an alternative property is likely to be owned by a different Owner, the advertised cost of the alternative property will be payable by you. If the cost is lower and you have already paid the full Booking Price for your original Booking, you will receive a refund of the price difference. If you do not wish to accept the alternative property or another property is not available, you will receive a full refund of all monies paid to us, but you will have no further claims against us or the Owner.
8.4 We may cancel the Booking at any time with immediate effect by giving you written notice if you:
8.4.1 do not pay us when you are supposed to; or
8.4.2 are in breach of these Terms in any other material way.
8.5 The full extent of our liability is set out in clause 18.
ABOUT THE BOOKING AND USE OF THE PROPERTY
9. Period of hire
9.1 The Booking shall commence on the Arrival Date and terminate on the Departure Date unless otherwise advised or agreed with us in writing. The Property will not be available outside of these times.
9.2 Early check-in on the Arrival Date and/or late check-out on the Departure Date may be offered at an additional fee, as confirmed by the Agent.
9.3 We reserve the right to charge an additional fee for failure to vacate the Property and remove belongings by the date and time specified in the Departure Date.
10. House Rules
10.1 Your Booking is subject to your adherence to the House Rules, as provided on the Website.
10.2 The House Rules (as amended from time to time) shall be incorporated into these Terms and breach of any of the House Rules will be treated as a breach of these Terms that entitles us to cancel the Booking with immediate effect.
10.3 As the person making the Booking, you are responsible for ensuring all members of your Booking Party comply with these Terms and the House Rules.
11. Use of the property
11.1 Visitors. Only the persons whose names are detailed on the Booking Confirmation are permitted to stay in the Property. Day visitors are not permitted at the Property without our prior approval.
11.2 Parties. No parties or events are permitted to be held at the Property that include additional persons who are not party of the Booking Party without our prior approval. We do not accept hen parties or stag parties without express prior approval. We reserve the right to refuse or cancel any Bookings from parties which may, in our opinion, be unsuitable for the Property
11.3 Third party providers. If you wish to have a third party provide services at the Property, this will only be permitted where we have provided written approval of such third parties ahead of the Arrival Date. Any third party will be bound by the House Rules and must carry suitable levels of insurance. Please contact us using the Contact Details to discuss any such third party, no later than 14 days before the Arrival Date, to enable us to review your request and decide whether to approve.
11.4 Smoking and candles. No smoking is permitted inside the Property including the use of e-cigarettes. The use of candles is also not permitted at the Property.
11.5 Noise and behaviour. Noise should be kept to a minimum, particularly late at night, out of respect of the neighbouring properties. Unless otherwise permitted within the House Rules, loud music is not permitted outside the Property between the hours of 11pm to 9am.
11.6 Health and safety. For your safety, it is important that you and your Booking Party read and adhere to the important information provided in the House Rules. You and your Booking Party must also adhere to any additional safety information within the welcome folder or signage at the Property, including safety information regarding facilities and features such as swimming pools, hot tubs, ponds and tree houses. If the Property is part of a working farm, please ensure you adhere to signage indicating areas that are out of bounds.
11.7 Internet. Internet access is offered on a complimentary basis for recreational use. Availability is not guaranteed, nor is minimum speed, unrestricted bandwidth, or uninterrupted provision of internet access. We do not accept any liability for telephone or internet services being unavailable or interrupted.
11.8 Parking and Property access. We will detail the availability of parking and any access information on the Website.
11.9 Facilities. Details of available facilities at the Property are detailed on the Website. Where a Property has a swimming pool and/or hot tub, use shall be in accordance with the health and safety guidance made available to you, including signage at the Property. Where the facilities have specific opening hours, these will be detailed within the House Rules and/or on the Website. Unless otherwise stated within the House Rules, swimming pool and/or hot tub must not be used between the hours of 11pm and 9am. Visitors are not permitted to use the facilities without permission from the Owner. Sometimes we (or the Owner) need to conduct required maintenance work on the facilities. We will take reasonable steps to ensure minimum disturbance during your Booking. Due to required hot tub health and safety processes hot tub water may not be at optimum temperature on arrival. Compensation will not be made in this respect.
11.10 Right of access. We, our representatives, the Owner, the Owner’s Representative, and any third-party contractors including but not limited to gardeners, window cleaners and engineers shall be allowed access to the Property at any reasonable time during your Booking. We will seek to minimise any disruption and will provide prior notice where possible.
12. Pets
12.1 Only Permitted Pets or registered assistance animals are permitted to stay in the Property. A charge, as detailed on the Website, will apply per Permitted Pet and will be payable by the Balance Due Date.
12.2 Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to charge a fee in accordance with clause 12.1 or request immediate departure.
12.3 We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet to be, in our sole discretion, a nuisance or danger to others. Permitted Pets must be kept under strict control in accordance with these Terms, the House Rules and any additional information and signage at the Property.
12.4 You will be liable for any damage caused, or parasites introduced by, any animals brought with you for the Booking. This includes the cost of any additional cleaning fees required as a result of any animals brought with you for the Booking.
12.5 We are not liable for any allergies that are affected as a result of pets present in previous occupancy.
13. Electric Vehicle Charging
13.1 The availability of EV charging points will be detailed on the Website. Use of the EV charging point(s) must be in accordance with our Electric Vehicle Policy.
13.2 If the Property does not have an EV charging point, you must charge your vehicle at a public charging station.
13.3 You must not under any circumstances charge an electric vehicle using any sockets at the Property (including internal sockets and external garden sockets).
14. Damage to the Property
14.1 You shall take proper care of the Property and its contents during your Booking, and you may lose your Security Deposit (where applicable) and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date.
14.2 Upon your arrival, please notify us of any defects within the first 24 hours. Thereafter you will be deemed to have accepted the condition of the Property and may be held responsible for any damage discovered at a later date. If damage occurs during your stay, please notify us immediately.
14.3 Damage Waiver:
14.3.1 A non-refundable Damage Waiver will be charged as part of the Booking Price (in accordance with clause 4.6).
14.3.2 The Damage Waiver will provide cover for damage, breakage and any extra cleaning that is required up to agreed amount,as confirmed by us in the Booking Confirmation.
14.3.3 The Property will be checked following your Departure Date. We, and the Owner, reserve the right to charge you for the cost of repairing any damage and/or replacing damaged items caused by you or the Booking Party during the Booking that exceed the value covered by the Damage Waiver. We will report to you in writing within 7 days of the Departure Date regarding damage exceeding the value covered by the Damage Waiver. Such additional charges must be paid within 14 days of receiving the invoice.
14.4.4 The Damage Waiver is a contractual waiver, not an insurance scheme.
14.4 Security Deposit:
14.4.1 If you have opted out of paying the Damage Waiver, a Security Deposit will be required.
14.4.2 Where a Security Deposit is required, we will confirm the time of payment in writing to you. We will collect and retain the Security Deposit for the duration of your Booking (plus at least 7 days prior to the Arrival Date and approximately 7 days after the Departure Date).
14.4.3 You may lose your Security Deposit (where applicable) and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date.
14.4.4 The Property will be checked following your Departure Date. We shall report to you in writing within 7 days of the Departure Date regarding damage following the inspection. We will confirm any deductions to be made to your Security Deposit and return any monies owed to you.
14.4.5 We, and the Owner, reserve the right to seek to recover further costs from you if the Security Deposit is insufficient to cover the damage caused to the Property or its contents during your Booking. In this instance, we will request payment by invoice. Such charges must be paid within 14 days of receiving the invoice.
15. Complaints
15.1 Any complaints about the Property, including complaints concerning any defects, broken appliances or cleaning standards, must be made to us, via the Contact Details, within 24 hours of arrival on the Arrival Date so that remedial action can be taken if necessary. After this 24 hour period, you will be deemed to have accepted the condition of the Property.
15.2 If we, or the Owner, are denied the opportunity to investigate or otherwise act upon the complaint during your Booking, you will be assumed to have waived all rights in relation to the complaint.
15.3 In no circumstances will compensation be paid for complaints made after the Departure Date.
15.4 Without prejudice, upon receipt of complaints from a holidaymaker The Agent (in its absolute discretion)may liaise between Holiday maker and the Property Owner in an attempt to resolve the outstanding complaint. In the case of a dispute we will endeavour to resolve any issue as a goodwill gesture, but would remind you that any issue arising is a matter between you and the owner. Bloom Stays can only facilitate in helping to reach an agreement and it may be necessary for us to remove ourselves from ongoing discussions to allow you to reach a conclusion with the Owner directly.
16. The Website and advertising information
16.1 We take reasonable care to ensure the accuracy of information regarding the Property, the locality and local amenity details.
16.2 All illustrations, photographs and other imagery displayed are for illustrative purposes only and are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
16.3 Any recommendations made by us or the Owner, including in respect of restaurants, activities and experiences, are our personal recommendations only and do not guarantee any level of service or quality.
17. Your belongings and Lost Property
17.1 Lost property will be held for a period of 14 days from the Departure Date. Items will be returned to you if requested, by courier, arranged by you at your cost. We do not accept responsibility for the safe carriage of any items returned which will be returned at your risk.
17.2 We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles except where the damage or loss is caused by the negligence of us or the Owner.
LIABILITY
18. Parties’ liability
18.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
18.2 If we, or the Owner, fail to comply with these Terms, we, or the Owner, are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We, or the Owner, are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we, or the Owner, are not responsible for any transport and/or alternative accommodation costs.
18.3 The Owner supplies the Property to you for domestic and private use for the duration of the Booking. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.4 It is your sole responsibility to ensure that you have adequate holiday insurance cover.
19. Events outside of the parties’ control
19.1 Neither party shall be in breach of these Terms for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from an Event Outside of the Parties’ Control.
19.2 An Event Outside of the Parties’ Control includes but is not limited to: strike; civil unrest; civil emergencies; government prohibition or restriction on all or part of the economy, including local lockdowns; pandemic; epidemic; environmental disaster; domestic appliance failure; temporary invasion of pests; and utilities failure or interruption.
19.3 In the event of a pandemic, epidemic or restriction of the movement or people imposed by the government or other competent public authority, we reserve the right to issue specific terms via the Website. We will communicate this to you via the contact details provided in the Booking Reservation.
20. Data protection
20.1 All personal data you provide us will be treated in accordance with our Privacy Policy.
21. Other important terms
21.1 We may transfer our rights and obligations under these Terms to another individual, but this will not affect your rights or our obligations under these Terms.
21.2 Except for you, us and the Owner, no other person shall have any rights to enforce any of these Terms.
21.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.4 If you fail to perform your obligations under these Terms and we, or the Owner, do not enforce our rights against you, this does not mean we, or the Owner, have waived our rights against you. If we, or the Owner, choose to waive any of our rights under these Terms you will be informed in writing.
21.5 These Terms replace and supersede all previous booking conditions and will apply to all new Bookings after the date they are posted on our Website.
21.6 The validity, construction and performance of the agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales to which the parties submit.
APPENDIX 1
ELECTRICAL VEHICLE POLICY
- Definition
- The definitions within the Booking Terms shall apply to this Electric Vehicle Policy unless otherwise stated. In addition, the following definitions shall apply:
| Booking Terms | the terms and conditions on which your Booking is supplied to you. This EV Policy together with the Booking Terms and Conditions and the House Rules form the contract between us and you. |
| Dedicated Charging Point (DCP) | an electrical power source to which an EV can connect to charge. It is not a domestic internal or external three pin socket used for normal electric appliances and devices. |
| Electric Vehicles (EV) | For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles. |
| Electric Vehicle Policy | the terms and conditions on which electric charging facility is supplied to you, being this policy and any other documentations referred to in it. |
| Permitted Visitors | individuals invited to visit the Property by you and/or your Booking Party, with the express permission of the Owner and/or Agent. |
| User | individuals who are permitted to use the EV charging facilities in accordance with this EV Policy. |
2. About this policy
2.1 This EV Policy sets out how EVs should be charged while at the Property and the responsibilities of Users in respect of safe charging.
2.2 Any reference to Property in this policy includes any garden, grounds, outbuildings, garages or communal spaces at the Property.
3.3 This EV Policy forms part of your contract with us and is to be read in conjunction with the Booking Terms. A breach of the EV policy will constitute a breach of contract.
3. Who does this EV Policy apply to?
This EV Policy applies to you and all members of the Booking Party and any other Permitted Visitors to the Property. It shall be your responsibility to inform all members of the Booking Party and any Permitted Visitors of this policy and ensure compliance.
4. Domestic chargers are not permitted at the Property
4.1 Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
4.2 Domestic chargers are, under no circumstances, permitted to be used at the Property and will create a fire hazard and may invalidate our property insurance. The use of domestic chargers is strictly forbidden.
4.3 The Owner, the Owner’s Representatives and the Agent, reserve the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
4.4 In the event that you, any member of the Booking Party, or any Permitted Visitor are found to be using a domestic charger in the Property, despite the strict prohibition stated in clause 4.2, such action will be considered a serious breach of this EV Policy.
4.5 Upon confirmation of such unauthorised use, the Booking will be subject to immediate cancellation. This cancellation will be enforced without a refund of any amounts previously paid.
4.6 You are solely liable for any damage or loss suffered by us as a result of your, the Booking Party’s or Permitted Visitor’s unauthorised use of domestic chargers.
5. Dedicated Charging Points (DCPs)
5.1 DCPs are exclusively for the use of you, the Booking Party, the Agent, the Owner and the Owner’s Representatives. Permitted Visitors to the Property who are not part of the Booking Party are not permitted to use the DCP facilities without our express permission.
5.2 There may be a charge for use of the DCPs. Where a charge is applicable, the charge will be set out on the Website and/or detailed at the Property. Some DCPs have a fixed fee for use or operate on a pay-as-you-go basis in accordance with the payment rates.
5.3 It is the User’s sole responsibility to use the Property’s DCPs appropriately and safely.
5.4 You must not:
- allow anyone to use a DCP if they are not authorised to do so;
- allow children under the age of 18 to access the DCP;
- use any splitting cables or modify the DCP in any way;
- smoke in the vicinity of any DCP;
- use the DCP for any commercial EV such as a taxi, ridesourcing or ridesharing EV (such as Uber, Lyft or similar services); delivery or transport EVs including buses or for any other commercial venture.
5.5 Neither the Owner or the Agent guarantee the availability of a DCP and unavailability of the DCP shall not constitute a breach of the Booking Terms. Information regarding the nearest public charging points will be made available where possible. Neither the Owner nor the Agent accept liability for any consequence arising from the failure of the EV to charge.
5.6 Use of the DCP is at the risk of the User, and neither the Owner nor the Agent accept any liability for loss or damage sustained by the User or their EV as a result of using the DCP unless the damage was caused directly by our negligence.
